Automating Input Data to Improve On-Time Deliveries An iSix Sigma Case Study

Robert M. Traettino February 26, 2010
Liquid Controls, a manufacturer of high-quality flow meters and accessories for accurate liquid measurement, is a well-practiced user of Six Sigma methodologies. Having adopted Six Sigma in 1999 and made significant strides in improving manufacturing processes, the company more recently began to turn attention to transactional processes for serving customers. Liquid Controls identified several processes that were failing to meet customer expectations. Chief among these was the cycle time to fill a customer’s order. Customers wanted to have product delivered to them when they need it – not early or late.