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Difficult Conversations: How to Discuss What Matters

Publisher: Penguin Books; 
Douglas Stone, Bruce Patton, and Sheila Heen 
2003
Language: English
ISBN-10: 0143118447
ISBN-13: 978-0143118442
272 Pages
PDF
1.11 MB

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: 

 • Decipher the underlying structure of every difficult conversation 
 • Start a conversation without defensiveness 
 • Listen for the meaning of what is not said 
 • Stay balanced in the face of attacks and accusations 
 • Move from emotion to productive problem solving

 
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The Complete Idiot's Guide to Difficult Conversations

Publisher: Alpha
Gretchen Hirsch
2007
Language: English
ISBN-10: 1592576192
ASIN: B006G8F7LM
338 Pages
1.94 MB

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions.
 —The only book on the market covering difficult conversations in both the workplace and one’s personal life
 —Can be read cover to cover or used as a quick reference guide

 —Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University